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Home » Authors » Douglas M. Lambert

Douglas M. Lambert

Douglas M. Lambert, Ph.D., is the Raymond E. Mason Chair and director of the Global Supply Chain Forum, Fisher College of Business, The Ohio State University.
lambert.119@osu.edu
Articles

ARTICLES

Co-creating value: The next level in customer-supplier relationships

October 27, 2015
Matias G. Enz and Douglas M. Lambert
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In 2011, Bob Evans Farms and Gordon Food Service began to jointly identify and actualize opportunities for profit growth through the use of cross-functional teams. The financial benefits to date have exceeded $31 million dollars. Here's how they achieved those stellar results.
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Which customers are most profitable?

December 1, 2008
Douglas M. Lambert
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Do you know what individual customers contribute to earnings per share? Here's how to determine the impact of each customer or customer segment on your company's profitability.
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