David Maloney

Speed has long been the holy grail of supply chain management, but the pandemic has highlighted the need for resiliency. Is it possible to have both?

It costs five times more to acquire a new customer than to keep one. So why don’t companies do more to stop customer churn?

Most of us will not have access to a vaccine until at least the middle of next year. That’s partly because our current medical supply chains aren’t equipped for a rollout of this scale and complexity.

Supply chains will be the critical link in getting Covid-19 vaccines to all of us. And there is no time to waste.

This year’s Annual State of Logistics Report looks at how the industry has fared during these turbulent, unpredictable times.

Supply chains are definitely being tested by COVID-19. How they respond will shape how these operations are designed and managed for years to come.