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When Coca-Cola Parts and its 3PL couldn't agree on how to define "best-in-class" performance, they turned to a warehouse benchmarking study for guidance. The research helped them set goals that not only led to improvements in warehouse operations but also align with Coca-Cola's corporate strategy.
Ideally, performance metrics in warehouses and distribution centers should reflect a company's strategic objectives, but research reveals that this is rarely the case. Here's a look at those findings, with some recommendations on how to bring metrics and strategy into alignment.
