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Offering bundled packages of products and services—a strategy known as "servitization"—provides greater value to the customer and can lead to more profitable relationships between manufacturer and customer. Here's how to develop a "servitized" supply chain that supports customer-segmented service.
By adopting proven practices from the supply chain literature, a Mercedes-Benz bus factory in Turkey avoided "reinventing the supply chain wheel" while making big gains in production and efficiency.
Although collaboration offers many benefits for consumer goods manufacturers and retailers, too often their joint initiatives don't work out. To ensure success, partner companies should take these six actions together.
Selecting the right disposition strategies and understanding their financial impact can help you turn the reverse supply chain into a revenue generator instead of a cost center.
Segmentation lets companies boost profitability by tailoring their supply chain strategy to each customer and product in their portfolio. Here are 10 key practices that will ensure success.
In this excerpt from the book Operations Rules: Delivering Customer Value through Flexible Operations, author David Simchi-Levi explains why unstable fuel prices should lead companies to rethink the way they manage inventory, production, customer service, and supply chain integration.
Supply chain scorecards typically focus on operational metrics. But if companies want to capture a true picture of supply chain success, they need to measure employees' interpersonal performance, too.
The iconic retailer has revamped its inventory practices to support a multi-channel selling strategy. The result: less overstock of seasonal inventory, more of the products its customers buy all year long, and a reduction in warehousing costs.
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