When DineEquity combined the supply and distribution networks for two of its restaurant chains, it used process mapping to identify where to make changes. A top executive tells how this technique helped the company create a single, streamlined supply chain.
Many customer-supplier relationships were weakened or damaged during the economic downturn. To rescue them, both sides need to acknowledge past mistakes, identify the causes of those problems, take corrective action, and monitor the results.
Best-in-class companies recognize strategic sourcing as a value creator and consider it to be integral to their overall strategies for growth. Here's what it takes to bring your organization up to that level.