We use cookies to provide you with a better experience. By continuing to browse the site you are agreeing to our use of cookies in accordance with our Cookie Policy.
  • INDUSTRY PRESS ROOM
  • SUBMISSIONS
  • MEDIA FILE
  • Create Account
  • Sign In
  • Sign Out
  • My Account
Free Newsletters
  • MAGAZINE
    • Current Issue
    • Archives
    • Digital Edition
    • Subscribe
    • Newsletters
  • STRATEGY
  • GLOBAL
  • LOGISTICS
  • MANUFACTURING
  • PROCUREMENT
  • VIDEO
    • News & Exclusives
    • Viewer Contributed
    • CSCMP EDGE 2022 Startup Alley
    • Upload your video
  • PODCAST ETC
    • Podcast
    • White Papers
    • Webcasts
    • Events
    • Blogs
      • Reflections
      • SCQ Forum
    • Mobile Apps
  • MAGAZINE
    • Current Issue
    • Archives
    • Digital Edition
    • Subscribe
    • Newsletters
  • STRATEGY
  • GLOBAL
  • LOGISTICS
  • MANUFACTURING
  • PROCUREMENT
  • VIDEO
    • News & Exclusives
    • Viewer Contributed
    • CSCMP EDGE 2022 Startup Alley
    • Upload your video
  • PODCAST ETC
    • Podcast
    • White Papers
    • Webcasts
    • Events
    • Blogs
      • Reflections
      • SCQ Forum
    • Mobile Apps
Home » Consumers turn to package-tracking technology for e-commerce security

Consumers turn to package-tracking technology for e-commerce security

Battling inflation and package theft, shoppers see safety in picture proof of delivery and parcel tracking, Fed-Ex Express Canada says.

fedex 90.jpeg
November 9, 2022
Supply Chain Quarterly Staff
No Comments

Holiday shoppers are turning to supply chain technology like parcel tracking to maintain their spending levels this winter despite spending pressure from inflation, according to a survey from Fed-Ex Express Canada.

Although they are seeing rising prices for many goods, 78% of holiday shoppers in Canada expect to spend the same or more this holiday season compared to last year, the company said in its annual “FedEx Express Holiday Shopping Survey.”

They will manage that feat by using the latest e-commerce features to shop “smarter” amidst external financial pressures, the survey found. "Canadians are gearing up for a busy holiday season by being smarter online shoppers, leveraging digital solutions that empower them to take ownership of their shopping experience," Lisa Lisson, president of FedEx Express Canada, said in a release.

One change will be that nearly three in five Canadian consumers plan to shop strategically, buying their gifts during major retail events such as Black Friday. Likewise, 59% will shop early, intending to finish shopping by early December, the survey found.

One hurdle to those plans is a rising fear of package theft, with 69% saying they are at least somewhat worried about the risk, an increase of 8% over last year. They are looking to package-tracking technology in response, with 43% of online shoppers ranking that ability as the single-most important feature.

Additional safety steps to secure their parcels include e-commerce features like picture proof of delivery and taking advantage of expanded hours of operations for residential deliveries, FedEx said.

The survey was commissioned by FedEx Express Canada and conducted by online analytics firm Angus Reid, contacting 1,525 online Canadians and conducting interviews in both English and French.


 

 

E-Commerce
KEYWORDS FedEx Express
  • Related Articles

    Flood of cross-border e-commerce packages challenges customs authorities to keep up, ensure security

    Study: consumers prefer in-store shopping over e-commerce

    E-Commerce Growth and Demand for Advanced Technology Solutions Fuel Expansion at VARGO®

Recent Articles by Supply Chain Quarterly Staff

Kearney launches “supply chain institute” as more companies seek resilience plans

Trucking industry lobbies for leverage in transition to zero emissions

Safety will be top of mind on National Forklift Safety Day 2023

You must login or register in order to post a comment.

Report Abusive Comment

Most Popular Articles

  • Survey: most Americans unaware that truckers face shortage of parking spaces

  • Best practices in logistics sustainability

  • Supply chain executives not yet seeing expected results from technology investments

  • Postal Service plans to seize items mailed with fake stamps

  • Inflation drops again as interest rate hikes hit home, NRF says

Featured Video

20221107korber large vs

Enhancing Customer Experience with Your Supply Chain Strategy

Viewer Contributed
With the rise of e-commerce, many businesses have had to transform their warehouses to handle online orders in addition to regularly scheduled inventory shipments. This means warehouses need more information than ever before to ensure they can meet customers' needs. As a result, companies need to select warehouse...

FEATURED WHITE PAPERS

  • Guide to Pallet Rack Safety

  • 3PLs: Complete Orders Faster with Flexible Automation

  • A shipper's guide to navigating post-pandemic holiday freight

  • THE NEW WAY TO WAREHOUSE: 4 Innovations in Automation & Robotics to Boost Warehouse Productivity

View More

Subscribe to Supply Chain Quarterly

Get Your Subscription
  • SUBSCRIBE
  • E-NEWSLETTERS
  • ADVERTISING
  • CUSTOMER CARE
  • CONTACT
  • ABOUT
  • STAFF
  • PRIVACY POLICY

Copyright ©2023. All Rights ReservedDesign, CMS, Hosting & Web Development :: ePublishing