We use cookies to provide you with a better experience. By continuing to browse the site you are agreeing to our use of cookies in accordance with our Cookie Policy.
  • INDUSTRY PRESS ROOM
  • SUBMISSIONS
  • MEDIA FILE
  • Create Account
  • Sign In
  • Sign Out
  • My Account
Free Newsletters
  • MAGAZINE
    • Current Issue
    • Archives
    • Digital Edition
    • Subscribe
    • Newsletters
  • STRATEGY
  • GLOBAL
  • LOGISTICS
  • MANUFACTURING
  • PROCUREMENT
  • VIDEO
    • News & Exclusives
    • Viewer Contributed
    • CSCMP EDGE 2022 Startup Alley
    • Upload your video
  • PODCAST ETC
    • Podcast
    • White Papers
    • Webcasts
    • Events
    • Blogs
      • Reflections
      • SCQ Forum
    • Mobile Apps
  • MAGAZINE
    • Current Issue
    • Archives
    • Digital Edition
    • Subscribe
    • Newsletters
  • STRATEGY
  • GLOBAL
  • LOGISTICS
  • MANUFACTURING
  • PROCUREMENT
  • VIDEO
    • News & Exclusives
    • Viewer Contributed
    • CSCMP EDGE 2022 Startup Alley
    • Upload your video
  • PODCAST ETC
    • Podcast
    • White Papers
    • Webcasts
    • Events
    • Blogs
      • Reflections
      • SCQ Forum
    • Mobile Apps
Home » Peak e-commerce volumes soar past 2020 levels, DHL Supply Chain says

Peak e-commerce volumes soar past 2020 levels, DHL Supply Chain says

Growth is increasingly spread out throughout the holidays, muting activity spikes on Black Friday and Cyber Monday, stats show.

DHL SC glo-press-text-generic-placeholder-supply-chain-warehouse.web.1592.896.jpeg
December 20, 2021
Supply Chain Quarterly Staff
No Comments

Third party logistics provider (3PL) DHL Supply Chain offered the latest proof point on “the booming e-commerce phenomenon” by sharing statistics showing that it has seen 15% growth through its e-commerce network this peak season, beating the record-setting volumes it saw in 2020. 

Westerville, Ohio-based DHL Supply Chain said that it processed 3 million orders with more than 11 million items shipped during the 7-day time period between Black Friday (November 26) and December 3.

The numbers show that e-commerce growth is a permanent trend, although consumers increasingly are spreading out their spending throughout the holidays instead of concentrating solely on Black Friday and Cyber Monday, Kraig Foreman, DHL Supply Chain’s president of e-commerce, said in a release.

“We have been planning for Peak Season 2021 with our customers since January, putting our planning, analytics, and operations excellence in place to enable our customers to win the peak shopping season,” Foreman said. “We added more than 8,000 associates during this Peak season, luring them to DHL Supply Chain through our culture, compensation and the ability to work with the latest in warehouse technology.”

According to the company, those preparations have helped its clients to overcame the infrastructure challenges and other hurdles present in today’s retail and e-commerce space.

Those hurdles include three main trends, according to a global survey DHL recently conducted on the evolution of e-commerce supply chains in business to business (B2B) and business to consumer (B2C) markets. The analysis included responses from nearly 900 decision-makers responsible for logistics/supply chain management and e-commerce distribution strategy at companies in sectors including retail, consumer goods, life sciences, high tech, auto, and engineering & manufacturing.

The first conclusion in the report, “The E-Commerce Supply Chain—Overcoming Growing Pains,” was that while B2C e-commerce – especially retail – has been around longer than B2C, B2B has caught up in terms of offerings and execution quality.

Second, the survey showed that the key challenge for businesses in both the B2B and B2C markets is escalating consumer expectations. This concern focuses around the pressure to deliver excellent customer service, such as ease and convenience in both ordering and tracking shipments, and delivering near-instant service.

And third, the DHL survey revealed that no single e-commerce distribution method is dominating the industry. Rather, many e-commerce distribution strategies continue to be evaluated and defined, presenting implementation challenges.

E-Commerce
KEYWORDS DHL Supply Chain
  • Related Articles

    Supply chain leaders say peak season revenue will exceed 2020 levels

    Spiraling e-commerce volumes could swamp parcel networks, lead to peak delays

    DHL Supply Chain research reveals most companies have yet to fully implement an e-commerce strategy

Recent Articles by Supply Chain Quarterly Staff

Kearney launches “supply chain institute” as more companies seek resilience plans

Trucking industry lobbies for leverage in transition to zero emissions

Safety will be top of mind on National Forklift Safety Day 2023

You must login or register in order to post a comment.

Report Abusive Comment

Most Popular Articles

  • Survey: most Americans unaware that truckers face shortage of parking spaces

  • Best practices in logistics sustainability

  • Supply chain executives not yet seeing expected results from technology investments

  • Postal Service plans to seize items mailed with fake stamps

  • Inflation drops again as interest rate hikes hit home, NRF says

Featured Video

20221107korber large vs

Enhancing Customer Experience with Your Supply Chain Strategy

Viewer Contributed
With the rise of e-commerce, many businesses have had to transform their warehouses to handle online orders in addition to regularly scheduled inventory shipments. This means warehouses need more information than ever before to ensure they can meet customers' needs. As a result, companies need to select warehouse...

FEATURED WHITE PAPERS

  • Guide to Pallet Rack Safety

  • 3PLs: Complete Orders Faster with Flexible Automation

  • A shipper's guide to navigating post-pandemic holiday freight

  • THE NEW WAY TO WAREHOUSE: 4 Innovations in Automation & Robotics to Boost Warehouse Productivity

View More

Subscribe to Supply Chain Quarterly

Get Your Subscription
  • SUBSCRIBE
  • E-NEWSLETTERS
  • ADVERTISING
  • CUSTOMER CARE
  • CONTACT
  • ABOUT
  • STAFF
  • PRIVACY POLICY

Copyright ©2023. All Rights ReservedDesign, CMS, Hosting & Web Development :: ePublishing