We use cookies to provide you with a better experience. By continuing to browse the site you are agreeing to our use of cookies in accordance with our Cookie Policy.
  • INDUSTRY PRESS ROOM
  • SUBMISSIONS
  • MEDIA FILE
  • Create Account
  • Sign In
  • Sign Out
  • My Account
Free Newsletters
  • MAGAZINE
    • Current Issue
    • Archives
    • Digital Edition
    • Subscribe
    • Newsletters
  • STRATEGY
  • GLOBAL
  • LOGISTICS
  • MANUFACTURING
  • PROCUREMENT
  • VIDEO
    • News & Exclusives
    • Viewer Contributed
    • CSCMP EDGE 2022 Startup Alley
    • Upload your video
  • PODCAST ETC
    • Podcast
    • White Papers
    • Webcasts
    • Events
    • Blogs
      • Reflections
      • SCQ Forum
    • Mobile Apps
  • MAGAZINE
    • Current Issue
    • Archives
    • Digital Edition
    • Subscribe
    • Newsletters
  • STRATEGY
  • GLOBAL
  • LOGISTICS
  • MANUFACTURING
  • PROCUREMENT
  • VIDEO
    • News & Exclusives
    • Viewer Contributed
    • CSCMP EDGE 2022 Startup Alley
    • Upload your video
  • PODCAST ETC
    • Podcast
    • White Papers
    • Webcasts
    • Events
    • Blogs
      • Reflections
      • SCQ Forum
    • Mobile Apps
Home » Survey: BOPIS is not cure-all for rising last-mile delivery costs and delays

Survey: BOPIS is not cure-all for rising last-mile delivery costs and delays

LaserShip study shows that click-and-collect strategies can help ease e-commerce pressures but also strain store availability, capacity, and staff.

LaserShip_Services_CustomRoutedCourier.jpeg
Several cars vans trucks parked in parking lot for rent or delivery | OceanProd - stock.adobe.com
November 12, 2021
Supply Chain Quarterly Staff
No Comments

Even as the nation emerges slowly from its pandemic shadow, online retailers will continue to face delivery cost increases, capacity limits, and strict consumer pressures, according to a survey from regional e-commerce parcel carrier LaserShip.

But while many retailers have adopted strategies like buy online, pick up in-store (BOPIS) to offset those challenges, that new strategy brings its own hurdles. LaserShip’s study showed that retailers using BOPIS are still struggling to combat rising rates and capacity constraints, along with a new set of operational and logistics demands.

Vienna, Virginia-based LaserShip commissioned the study, “How Retailers Can Build Their Supply Chains to Gain an Unfair Share of the Growing E-Commerce Market,” with Hanover Research to survey over 100 c-suite, vice president, and director-level supply chain professionals at large retailers who spend at least $50 million on parcel annually.

“As the shift to e-commerce continues to accelerate, retailers need to leverage different solutions to overcome the new challenges they are facing to meet consumers’ expectations and drive growth,” Josh Dineen, Chief Commercial Officer of LaserShip, said in a release. “Retailers that can provide faster, reliable home delivery and diversify their carrier mix to ensure capacity and flexibility will gain an unfair share of the growing e-commerce market and build brand loyalty and customer lifetime value.”

According to results from the survey, national carriers are exacerbating these problems by applying surcharges and capacity limitations; 65% of online retailers said they have experienced an off-schedule price increase in the last 24 months, and 34% of retailers surveyed currently have their shipping capacity capped, with two-thirds of those facing caps between 10% and 49% of their total volume.

In response to those pandemic pressures, 87% of retailers have implemented BOPIS and click and collect, but that strategy has triggered new concerns such as lack of store availability (57%), strained capacity (56%), and staff challenges (54%), the survey showed.

Faced with those challenges, 49% of retailers said they have concerns about meeting consumers’ expectations of faster delivery, and 61% indicated that offering faster shipping options is their primary differentiating strategy to stay ahead of the competition.

As #ecommerce accelerates, retailers are having to balance consumer demands of free & faster home delivery against surcharges & capacity caps from national carriers. We asked 100+ #supplychain execs at large retailers how they plan to respond. Learn more. https://t.co/vCS0DZlN5n

— LaserShip (@LaserShip) November 11, 2021
E-Commerce
KEYWORDS LaserShip
    • Related Articles

      Will Amazon dominate last-mile delivery? Consensus, right now, is probably not

      Survey: retailers have failed to improve last-mile delivery for customers

      Delivery Solutions Continues to Expand Same-Day and Last-Mile Delivery Capabilities in UK with All-

    Recent Articles by Supply Chain Quarterly Staff

    More women join trucking industry as technicians

    GE Appliances unveils $450 million upgrade to manufacturing plant in KY

    Freight technology provider Loadsmart acquires computer vision platform provider

    You must login or register in order to post a comment.

    Report Abusive Comment

    Most Popular Articles

    • Wabash opens trailer manufacturing facility in Indiana

    • Six defining challenges of omnichannel fulfillment

    • Postal advocacy group says “excessive” July 9 stamp price hike will hurt consumers

    • California bill would require large corporations to disclose their greenhouse gas emissions

    • Panorays extends risk management throughout the digital supply chain

    Featured Video

    8757b894 244c 4429 b5d8 e6df7b479d82

    Penalties for Wood Packaging Material Violations

    Viewer Contributed
    Our Services Include: Customs Broker Denver Freight Forwarder Denver Global Logistics Denver Cargo Insurance Denver Customs Bond Denver Customs Clearance Denver Customs Duty Denver Isf Filing Denver More details: Phone : 281-445-9779 Email: info@gallaghertransport.com Website: gallaghertransport.com

    FEATURED WHITE PAPERS

    • Five questions to ask before electrifying your indoor forklift fleet

    • Operator assist system myths busted

    • Three layers of forklift safety: Promoting operating best practices

    • The Complete Guide to Automated Packaging

    View More

    Subscribe to Supply Chain Quarterly

    Get Your Subscription
    • SUBSCRIBE
    • E-NEWSLETTERS
    • ADVERTISING
    • CUSTOMER CARE
    • CONTACT
    • ABOUT
    • STAFF
    • PRIVACY POLICY

    Copyright ©2023. All Rights ReservedDesign, CMS, Hosting & Web Development :: ePublishing