We use cookies to provide you with a better experience. By continuing to browse the site you are agreeing to our use of cookies in accordance with our Cookie Policy.
  • INDUSTRY PRESS ROOM
  • SUBMISSIONS
  • MEDIA FILE
  • Create Account
  • Sign In
  • Sign Out
  • My Account
Free Newsletters
  • MAGAZINE
    • Current Issue
    • Archives
    • Digital Edition
    • Subscribe
    • Newsletters
  • STRATEGY
  • GLOBAL
  • LOGISTICS
  • MANUFACTURING
  • PROCUREMENT
  • VIDEO
    • News & Exclusives
    • Viewer Contributed
    • CSCMP EDGE 2022 Startup Alley
    • Upload your video
  • PODCAST ETC
    • Podcast
    • White Papers
    • Webcasts
    • Events
    • Blogs
      • Reflections
      • SCQ Forum
    • Mobile Apps
  • MAGAZINE
    • Current Issue
    • Archives
    • Digital Edition
    • Subscribe
    • Newsletters
  • STRATEGY
  • GLOBAL
  • LOGISTICS
  • MANUFACTURING
  • PROCUREMENT
  • VIDEO
    • News & Exclusives
    • Viewer Contributed
    • CSCMP EDGE 2022 Startup Alley
    • Upload your video
  • PODCAST ETC
    • Podcast
    • White Papers
    • Webcasts
    • Events
    • Blogs
      • Reflections
      • SCQ Forum
    • Mobile Apps
Home » Gartner Identifies Four Capabilities for Chief Supply Chain Officers to Compete with Industry Disruptors
Press releases are provided by companies as is and have not been edited or checked for accuracy. Any queries should be directed to the company issuing the release.

Upload your press release

Gartner Identifies Four Capabilities for Chief Supply Chain Officers to Compete with Industry Disruptors

Organizations with Customer Focus and Innovation Mindset Can Set Themselves Apart

January 12, 2021
No Comments

STAMFORD, Conn., January 12, 2021 — Chief supply chain officers (CSCOs) can adapt capabilities of nontraditional competitors to be better equipped to fit the needs of modern customers and support new business models, according to Gartner, Inc. 

“Nontraditional competitors – especially digital giants, such as Amazon and Alibaba, as well as startups – are reshaping industries through disruptive innovation, the ability to uncover and address unknown customer needs and very agile supply chains,” said Pierfranceso Manenti, vice president analyst with the Gartner Supply Chain Practice. “Most CSCOs from large established organizations we interviewed believe that nontraditional competitors are better fit to navigate the disruptions and long-term new realities that the COVID-19 pandemic catalyzed.”
 

To find opportunity in crisis and compete against their industry’s disruptors, CSCOs must transform their traditional supply chains. Gartner recommends focusing on four critical capabilities to compete against nontraditional supply chains (see Figure 1).

Figure 1: Four Capabilities to Compete Against Nontraditional Supply Chains

image001.png

Source: Gartner (December 2020)

Become Close to Customers
Customer proximity and intimacy – the ability to know which products and services customers really want – is critical for an organization’s success. However, this characteristic is one that many established companies risk losing over time, which opens a window for competitors. As companies are lulled into complacency by long-established strategies in supply chain, sales, marketing and product development gaps arise in product and service offerings. To start getting closer to the customer again, CSCOs must gather voice of the customer (VoC) data and create customer journey maps to discover critical touchpoints.

Instill an Innovation Mindset
Customers want better, cooler and smarter products, and solutions and services with extended capabilities. They also want a continuous flow ofinnovative products developed and launched without delays.

Survey results show that 44% of respondents are planning to adopt an agile product development methodology to become faster at launching new products. “Established organizations are now planning to operate much like a startup-like when it comes to innovation,” Mr. Manenti added. “To create the necessary innovation culture, CSCOs need to engage their employees with a strong sense of purpose and inspire them with shared beliefs to guide decision making.”

Create an Agile Supply Chain
An agile supply chain organization makes use of self-forming teams and data-driven decision-making to become more responsive. By embracing less hierarchical organizing and leadership models, companies are able to engage more of their talent to develop new ideas across operations, products and customer service.

Align the Operating Model to New Business Models
An advantage that nontraditional competitors frequently have over established companies is that they don’t follow the established supply chain conventions. These new competitors — especially emerging startups — often solely focus on achieving innovation as their business goal, instead of having to achieving the performance metrics that management and markets expect from established companies.

“Many supply chain executives operate separate supply chain segments within their global networks to support emerging new products. Those segments rely on third-party contract manufacturers and use different distribution channels than the traditional supply chain. This combination of conventional and innovative supply chain segments is a recipe for success for traditional organizations,” Mr. Manenti concluded.

Gartner clients can read more in “Supply Chain Executive Report: Competing Against Nontraditional Supply Chains”.

About the Gartner Supply Chain Practice
The Gartner Supply Chain Practice brings together the most relevant analysis, peer-based best practices, metrics and data across Gartner and offers supply chain leaders a platform to make the choices that will drive their business forward. Additional information is available athttps://www.gartner.com/en/supply-chain. Follow news and update from the Gartner Supply Chain Practice on Twitter and LinkedIn using #GartnerSC.

About Gartner
Gartner, Inc. (NYSE: IT), is the world's leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities and build the successful organizations of tomorrow.

Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and objective resource for more than 15,000 organizations in more than 100 countries — across all major functions, in every industry and organization size.

To learn more about how we help decision makers fuel the future of business, visit www.gartner.com.

 

 

Submit your logistics, material handling, or supply chain related company news in Supply Chain Quarterly's's Industry Press Room section or New Products section
  • Related Articles

    Gartner CEO survey reveals cost optimization as top issue that chief supply chain officers should focus on in the near future

    Twenty Four of The Gartner Supply Chain Top 25 Companies Optimized Supply Chains with LLamasoft

    Hazmat Industry Survey Identifies Supply Chain Compliance Challenges

You must login or register in order to post a comment.

Report Abusive Comment

Most Popular Articles

  • Forecasts call for freight rate slumps in 2023

  • Projected U.S. recession in early 2023 will soften freight market

  • Inflation drops again as interest rate hikes hit home, NRF says

  • How to avoid the next crisis: A new approach to supply chain agility

  • New Jersey truck fleet says Freightliner tractors will deliver safety as well as freight

Featured Video

20221107korber large vs

Enhancing Customer Experience with Your Supply Chain Strategy

Viewer Contributed
With the rise of e-commerce, many businesses have had to transform their warehouses to handle online orders in addition to regularly scheduled inventory shipments. This means warehouses need more information than ever before to ensure they can meet customers' needs. As a result, companies need to select warehouse...

FEATURED WHITE PAPERS

  • Guide to Pallet Rack Safety

  • 3PLs: Complete Orders Faster with Flexible Automation

  • A shipper's guide to navigating post-pandemic holiday freight

  • THE NEW WAY TO WAREHOUSE: 4 Innovations in Automation & Robotics to Boost Warehouse Productivity

View More

Subscribe to Supply Chain Quarterly

Get Your Subscription
  • SUBSCRIBE
  • E-NEWSLETTERS
  • ADVERTISING
  • CUSTOMER CARE
  • CONTACT
  • ABOUT
  • STAFF
  • PRIVACY POLICY

Copyright ©2023. All Rights ReservedDesign, CMS, Hosting & Web Development :: ePublishing