We use cookies to provide you with a better experience. By continuing to browse the site you are agreeing to our use of cookies in accordance with our Cookie Policy.
  • ::COVID-19 COVERAGE::
  • INDUSTRY PRESS ROOM
  • SUBMISSIONS
  • MEDIA FILE
  • Create Account
  • Sign In
  • Sign Out
  • My Account
Free Newsletters
  • MAGAZINE
    • Current Issue
    • Archives
    • Digital Edition
    • Subscribe
    • Newsletters
  • STRATEGY
  • GLOBAL
  • LOGISTICS
  • MANUFACTURING
  • PROCUREMENT
  • VIDEO
    • News & Exclusives
    • Viewer Contributed
    • Upload your video
  • BLOGS & MORE
    • White Papers
    • Webcasts
    • Events
    • Blogs
      • SCQ Forum
      • Reflections
    • Mobile Apps
  • MAGAZINE
    • Current Issue
    • Archives
    • Digital Edition
    • Subscribe
    • Newsletters
  • STRATEGY
  • GLOBAL
  • LOGISTICS
  • MANUFACTURING
  • PROCUREMENT
  • VIDEO
    • News & Exclusives
    • Viewer Contributed
    • Upload your video
  • BLOGS & MORE
    • White Papers
    • Webcasts
    • Events
    • Blogs
      • SCQ Forum
      • Reflections
    • Mobile Apps
Home » No in-store shopping? No problem

No in-store shopping? No problem

Survey shows 70% of Americans prefer human-free, contactless shopping, driving demand for retail automation.

70% of Americans prefer contactless shopping, survey shows
September 17, 2020
Supply Chain Quarterly Staff
No Comments

U.S. consumers increasingly value a “contactless” shopping experience, and many say they’d be just fine never setting foot inside a brick-and-mortar store again, according to a survey of more than 2,000 consumers by 3D vision system company Sense Photonics.

The survey of U.S. adults was conducted for Sense by the The Harris Poll and found that 70% of Americans would prefer a “completely human-free, contactless shopping experience.” What’s more, 72% said they are more likely to shop at retailers that offer contactless, curbside order pick-up, and 35% said they would be okay with never making a retail purchase in-store again.

The results underscore the growing need for automation across retail operations and show that retailers already working toward those goals have a leg up on the competition, according to Sense.

“These findings suggest that big-box retailers, which are restructuring their traditional physical stores into warehouses and fulfillment centers, may be best equipped to accommodate radically altered consumer preferences without alienating those who prefer conventional shopping methods,” the researchers said in a report released this week.

Technologies that can automate industrial and commercial processes can help speed and streamline order fulfillment, for instance, allowing retailers to meet customers’ shifting demands. Big box retailers, in particular, are applying sensors and similar technologies in the stockroom, on the floor, and at the point-of-sale.

“Through the introduction of advanced multi-application sensors capable of scanning warehouses, tracking individual items, and enabling order fulfillment or delivery autonomously via robot, retailers can quickly transition to a distance-friendly, data-driven automated business model accounting for critical processes in front-end sales and back-end order fulfillment,” the researchers also wrote.

E-Commerce Logistics Technology
KEYWORDS Sense Photonics
  • Related Articles

    Report: Changing trade patterns a boon to U.S. industrial real estate

    Blume Global Appoints New Chief Financial Officer

    Ethics, culture are key to choosing a tech vendor

Recent Articles by Supply Chain Quarterly Staff

ProMatDX: Facility design in the age of “new” commerce

ProMatDX: Finding sustainable warehouse solutions

ProMatDX 2021: retailers turn to DOM and OMS software to meet shoppers’ high expectations

You must login or register in order to post a comment.

Report Abusive Comment

Most Popular Articles

  • COVID-19 and the health care supply chain: impacts and lessons learned

  • Domino effects of Suez Canal blockage could last for months

  • Do or Die for the Obsolete Supply Chain Management Practices in 2021

  • What type of supply chain strategy drives market cap leadership?

  • Demand for robotic goods-to-person systems to quadruple through 2023

Featured Video

6cabd6ef 64df 4460 bb11 e90c2bdea0a5

Identifying Intralogistics Solutions to Fit Your Operation: LinkedIn Live Ep. 4

Viewer Contributed
As technology evolves, the advantages of using semi- and fully automated solutions to increase productivity and address labor shortages are clear. However, before an organization jumps fully into automation, optimization is a key step that must happen first. Intralogistics solutions, such as Raymond’s iWAREHOUSE and...

FEATURED WHITE PAPERS

  • Special Report: Supply Chain Trends in Retail & Consumer Goods

  • Operations: Adapt Fast or Disappear

  • Using innovation to manage peak seasonal demand

  • Warehouse Management System Project Toolkit

View More

Subscribe to Supply Chain Quarterly

Get Your Subscription
  • SUBSCRIBE
  • E-NEWSLETTERS
  • ADVERTISING
  • CUSTOMER CARE
  • CONTACT
  • ABOUT
  • STAFF
  • PRIVACY POLICY

Copyright ©2021. All Rights ReservedDesign, CMS, Hosting & Web Development :: ePublishing