We use cookies to provide you with a better experience. By continuing to browse the site you are agreeing to our use of cookies in accordance with our Cookie Policy.
  • INDUSTRY PRESS ROOM
  • SUBMISSIONS
  • MEDIA FILE
  • Create Account
  • Sign In
  • Sign Out
  • My Account
Free Newsletters
  • MAGAZINE
    • Current Issue
    • Archives
    • Digital Edition
    • Subscribe
    • Newsletters
  • STRATEGY
  • GLOBAL
  • LOGISTICS
  • MANUFACTURING
  • PROCUREMENT
  • VIDEO
    • News & Exclusives
    • Viewer Contributed
    • CSCMP EDGE 2022 Startup Alley
    • Upload your video
  • PODCAST ETC
    • Podcast
    • White Papers
    • Webcasts
    • Events
    • Blogs
      • Reflections
      • SCQ Forum
    • Mobile Apps
  • MAGAZINE
    • Current Issue
    • Archives
    • Digital Edition
    • Subscribe
    • Newsletters
  • STRATEGY
  • GLOBAL
  • LOGISTICS
  • MANUFACTURING
  • PROCUREMENT
  • VIDEO
    • News & Exclusives
    • Viewer Contributed
    • CSCMP EDGE 2022 Startup Alley
    • Upload your video
  • PODCAST ETC
    • Podcast
    • White Papers
    • Webcasts
    • Events
    • Blogs
      • Reflections
      • SCQ Forum
    • Mobile Apps
Home » Ethics, culture are key to choosing a tech vendor

Ethics, culture are key to choosing a tech vendor

Cultural “misalignment” with technology partners is among the top reasons digital transformation projects fail, survey shows.

Tech survey shows ethics, culture vital to digital transformation
September 17, 2020
Supply Chain Quarterly Staff
No Comments

The secret to successful digital transformation projects? Finding a technology vendor that shares your company’s cultural values, according to a recent study from enterprise software firm IFS.

The Swedish global software firm surveyed more than 3,000 executives in Europe, the United States, and Australia across a range of industries to determine their top priorities as they seek to implement new technologies and digitize business processes. Researchers found that cultural misalignment and poor advice from vendors are among the main reasons that digital transformation projects fail and that a company’s ethics rank higher than innovation when it comes to choosing a technology partner. Key findings include: 

  • Ethics (29%) ranked higher than innovation (27 percent) among desired vendor traits.

  • Poor vendor advice is the main reason digital transformation projects fail (37%).

  • Industry expertise (32%) and long-term solutions (30%) are the most important traits when evaluating vendors.

“The fact that a non-tangible such as ethics is ranked among the top three vendor traits is inextricably linked to the fact that poor advice from vendors was rated as the top reason for failure,” IFS Chief Customer Officer Michael Ouissi said in a statement announcing the findings. “Companies investing in technology should expect their vendors to adhere to sound sales and marketing practices based squarely in actual customer value.” 

Other survey results include: 

  • Successful digital transformation projects primarily hinge on finding the right technological fit (44%) and establishing clear objectives (50%). 

  • The top-three vendor trust factors are: on-time delivery (44%), support before, during, and after project completion (41%), and delivering projects faster (35%).

Technology
KEYWORDS IFS
  • Related Articles

    Digital networks help retailers “pivot” post Covid-19

    Gartner says IoT technology is two to five years from “transformational” impact

    Blume Global Appoints New Chief Financial Officer

Recent Articles by Supply Chain Quarterly Staff

IoT vendors say industry needs better collaboration

Survey: only 55% of shippers filled their LTL trucks to full capacity in 2022

Survey: consumers set price cap on paying sustainability premium

You must login or register in order to post a comment.

Report Abusive Comment

Most Popular Articles

  • Survey: parcel delivery drivers are frustrated by using their own smartphones for work

  • Survey: most Americans unaware that truckers face shortage of parking spaces

  • Best practices in logistics sustainability

  • Supply chain executives not yet seeing expected results from technology investments

  • Postal Service plans to seize items mailed with fake stamps

Featured Video

20221107korber large vs

Enhancing Customer Experience with Your Supply Chain Strategy

Viewer Contributed
With the rise of e-commerce, many businesses have had to transform their warehouses to handle online orders in addition to regularly scheduled inventory shipments. This means warehouses need more information than ever before to ensure they can meet customers' needs. As a result, companies need to select warehouse...

FEATURED WHITE PAPERS

  • Five tips for parcel success in 2023

  • Guide to Pallet Rack Safety

  • 3PLs: Complete Orders Faster with Flexible Automation

  • A shipper's guide to navigating post-pandemic holiday freight

View More

Subscribe to Supply Chain Quarterly

Get Your Subscription
  • SUBSCRIBE
  • E-NEWSLETTERS
  • ADVERTISING
  • CUSTOMER CARE
  • CONTACT
  • ABOUT
  • STAFF
  • PRIVACY POLICY

Copyright ©2023. All Rights ReservedDesign, CMS, Hosting & Web Development :: ePublishing