New Enactor OMS lets retailers ‘shapeshift’

UK-based software provider Enactor Ltd, today launches its groundbreaking new Enactor Order Management System (OMS) for retailers. Enactor OMS is an ultra-responsive ordering engine that combines omnichannel order management capabilities with global inventory visibility, enabling any order to be connected to any inventory location.The system’s microservices architecture gives retailers total control of orders, no matter how complex the customer journeys and order fulfillment processes. Enactor OMS is available now directly from Enactor.

The Enactor OMS has a visual toolkit that makes it easy for non-technical retailers to adapt order fulfillment as-needed to best serve customers profitably in response to whatever market changes, crises or opportunities come their way. These events can be as commonplace as a fleeting fashion trend, to a full-blown crisis, to the gradual evolution towards unified commerce. For example, the Covid-19 crisis has accelerated some retailers' plans to transform ‘dark stores’ and also stores with extra capacity, into satellite warehouses that offer customers true omnichannel fulfilment.

The Dune Group and Frasers Group gain maximum flexibility with Enactor OMS

Enactor OMS will enable greater flexibility, scalability and extensive control of inventory buffers, fulfillment rankings, availability-to-promise stock (ATP) and an in-store app for managing Inventory for The Dune Group.

Dune IT Director, Cécile Delforge said “We’re really excited about the flexibility and agility Enactor OMS will give us and see this as a key differentiator and competitive advantage going forward. We are proud of our Omnichannel offering to date but we need to push this to deliver greater insights and customer experience given the changing retail challenges. Customer behaviors and expectations are constantly evolving and Enactor OMS will enable us to meet and exceed those expectations. We will look to provide a consistent, seamless customer journey regardless of when and where our customers want to interact with us.”

Frasers Group (formerly Sports Direct) is deploying Enactor OMS to help elevate the omnichannel customer experience and optimize store inventory across all of its brands, starting with Evans Cycles. Each brand will have the flexibility to tailor the Enactor Platform to best service their customer journeys.

Adapting to modern retailing challenges

Michael Carrell, CEO, Enactor, commented: “The period since the 2008 recession through to the Covid-19 crisis is the most difficult in modern retailing history. I’ve seen far too many retailers with creative ideas fail to adapt to changing market conditions, partly due to the limitations of their legacy systems. Enactor OMS is an extension of our modern technology platform, which we designed to help established brands like Dune and Frasers Group respond quickly and profitably to events, while delivering great customer experiences.”