We use cookies to provide you with a better experience. By continuing to browse the site you are agreeing to our use of cookies in accordance with our Cookie Policy.
  • INDUSTRY PRESS ROOM
  • SUBMISSIONS
  • MEDIA FILE
  • Create Account
  • Sign In
  • Sign Out
  • My Account
Free Newsletters
  • MAGAZINE
    • Current Issue
    • Archives
    • Digital Edition
    • Subscribe
    • Newsletters
  • STRATEGY
  • GLOBAL
  • LOGISTICS
  • MANUFACTURING
  • PROCUREMENT
  • VIDEO
    • News & Exclusives
    • Viewer Contributed
    • CSCMP EDGE 2022 Startup Alley
    • Upload your video
  • PODCAST ETC
    • Podcast
    • White Papers
    • Webcasts
    • Events
    • Blogs
      • Reflections
      • SCQ Forum
    • Mobile Apps
  • MAGAZINE
    • Current Issue
    • Archives
    • Digital Edition
    • Subscribe
    • Newsletters
  • STRATEGY
  • GLOBAL
  • LOGISTICS
  • MANUFACTURING
  • PROCUREMENT
  • VIDEO
    • News & Exclusives
    • Viewer Contributed
    • CSCMP EDGE 2022 Startup Alley
    • Upload your video
  • PODCAST ETC
    • Podcast
    • White Papers
    • Webcasts
    • Events
    • Blogs
      • Reflections
      • SCQ Forum
    • Mobile Apps
Home » Consumers still demand fast delivery, despite pandemic

Consumers still demand fast delivery, despite pandemic

70% of shoppers expect e-commerce deliveries within a week as they continue to buy more products online, survey shows.

E-commerce study
June 30, 2020
Supply Chain Quarterly Staff
No Comments

The Covid-19 pandemic continues to intensify e-commerce trends, as consumers increase their online purchases and continue to demand quick delivery times, according to a study of U.S. and UK consumers, released earlier this month.

Coronavirus Consumer Research: U.S. vs. U.K. infographic thumbnail
See full-size version

The study from Arlington Research and e-commerce and order fulfillment firm PFSweb asked consumers in the United States and the United Kingdom about their online buying habits in the face of the coronavirus pandemic. Researchers found that purchasing is ramping up in both regions, but that many buyers are not relaxing their pre-pandemic standard for fast shipping. More than 70% of consumers in both countries said they expect to receive online orders within a week, compared with 83% of U.S. consumers and 90% of UK consumers who held such standards before the pandemic. The study found that millennials are the most demanding age group, with 24% in the U.S. and 19% in the UK expecting delivery in 24 hours or less (compared with 26% and 21%, respectively, before the pandemic).

“These studies magnify the impact of the pandemic on retail, and reinforce the higher global order fulfillment volume we are experiencing,” Zach Thomann, executive vice president and PFS general manager, said in a statement announcing the findings.“While there are some notable differences in how consumers in the two regions are responding, e-commerce is the clear way forward. Retailers should pursue alternative commerce solutions to provide a customer experience that meets expectations.”

Other study findings include: 

  • 63% of U.S. consumers have bought goods online that they had not considered buying online before the pandemic, vs. 39% of UK consumers.

  • 55% of consumers in the U.S. and 53% in the UK have bought more products online during the pandemic.

The UK study was conducted in March and April 2020 and the U.S. study was conducted in April and May 2020. Both studies surveyed 2,000 adults, ages 18+, in the respective regions.

 

For more coverage of the coronavirus crisis and how it's affecting the logistics industry, check out our Covid-19 landing page. And click here for our compilation of virus-focused websites and resource pages from around the supply chain sector.

E-Commerce Covid-19 Coverage
KEYWORDS Arlington Research PFSweb
    • Related Articles

      Report: Retailers should focus on supply chain, technology in light of Covid-19

      Report: Seismic changes ahead for global supply chains

      ALAN, FourKites partner to speed disaster relief efforts

    Recent Articles by Supply Chain Quarterly Staff

    Saddle Creek adds 1.8 million square feet of warehouse space in four markets

    Penske’s 3PL arm to expand brokerage capabilities with new offices in Chicago and NJ

    ERP vendor Aptean acquires TMS provider TOTALogistix

    You must login or register in order to post a comment.

    Report Abusive Comment

    Most Popular Articles

    • Report: Sagging freight stats show that trucking sector is returning to its historic mean

    • Survey: parcel delivery drivers are frustrated by using their own smartphones for work

    • Heavy transport across two continents

    • Survey: most Americans unaware that truckers face shortage of parking spaces

    • Supply chain executives not yet seeing expected results from technology investments

    Featured Video

    20221107korber large vs

    Enhancing Customer Experience with Your Supply Chain Strategy

    Viewer Contributed
    With the rise of e-commerce, many businesses have had to transform their warehouses to handle online orders in addition to regularly scheduled inventory shipments. This means warehouses need more information than ever before to ensure they can meet customers' needs. As a result, companies need to select warehouse...

    FEATURED WHITE PAPERS

    • Three layers of forklift safety: Promoting operating best practices

    • The Complete Guide to Automated Packaging

    • Five tips for parcel success in 2023

    • Guide to Pallet Rack Safety

    View More

    Subscribe to Supply Chain Quarterly

    Get Your Subscription
    • SUBSCRIBE
    • E-NEWSLETTERS
    • ADVERTISING
    • CUSTOMER CARE
    • CONTACT
    • ABOUT
    • STAFF
    • PRIVACY POLICY

    Copyright ©2023. All Rights ReservedDesign, CMS, Hosting & Web Development :: ePublishing