Holmdel, N.J., January 31, 2019 - WorkWave®, a leading provider of software solutions for the field service and last-mile delivery industries, today announced the launch of WorkWave Route Manager's new user interface that combines the power of route planning and GPS tracking all into one screen, allowing for increased flexibility in response to customer demands, more streamlined operations, and dashboard customization to fit specific customer needs.
Previously users would have to toggle between two separate interfaces to manage and plan routes, while also aiming to gain transparency into field operations through GPS tracking. With the new industry-leading interface that combines both types of solutions into one view, customers can now experience a more seamless workflow while gaining real-time insights to help better inform business decisions. The new interface leverages state-of-the-art technology and guarantees even more stability to ensure WorkWave is able to grow with its customers, while also empowering them to keep up with their customers' ever-evolving demands. WorkWave Route Manager users currently experience an increase in efficiency of up to 30 percent, while fleets with GPS can see up to a 15 percent decrease in labor costs, or a 3-5x return on the investment for purchasing GPS. The combined visibility into one single platform therefore opens the doors to the best of both worlds when it comes to increased efficiency and visibility.
"I have been using WorkWave Route Manager for a few years now and it's been an integral part of my business' success," said Joris Keijzer, Co-Founder of Marleen kookt, a meal delivery company that delivers fresh, quality meals to families and professionals throughout Amsterdam. "The new unified user interface integrates both route planning as well as GPS tracking in one platform. With this, we have the ability to search for orders in schedule view, extract the service area map onto another screen, highlight orders with ease, hide non-scheduled vehicles, check out order status on an easy-to-view screen and so much more. After beta testing this new interface, I look forward to using it for my daily operations to help take my business to the next level!"
The new interface allows users to:
? Gain real-time insight on-demand with Navigo™: Navigo is WorkWave Route Manager's new menu tool that holds all information in one place, on one screen, and allows users to replan as they see fit.
? Experience a more seamless workflow: Users can now move around with ease without having to jump into separate programs or use several windows. With GPS tracking now right within the map view, access to live information is even more integrated. Users can even extract the map and drag to a second screen to make better use of the interface's real estate while working across multiple screens.
? Customizable views: Not only are customers empowered with the ability to drag-and-drop orders or make last minute changes, but users can also create a personal view to easily manage daily deliveries— including the ability to show, hide and reduce orders or routes from view, as well as color-code specific regions.
"The new unified user interface empowers our routing customers to develop optimal route plans based on GPS data in one, easy-to-use view," said Marne Martin, CEO of WorkWave and President of IFS's Service Management Business Unit. "The new interface enables our customers to meet and exceed their customers' needs with powerful precision and control, while offering up increased flexibility."
New powerful functionality has been included in the release, such as notifications to end customers, where users can decide when to trigger automated notifications to their customers about arrival times. It also offers the ability to track the last portion of the delivery service on a live map. According to research by PCA Predict, the average cost of a failed delivery to a retailer is about $18. These new updates to the WorkWave Route Manager interface are going to dramatically help reduce failed deliveries and cut such costs, as consumers will know exactly, and in real time, when to be home and ready to welcome their delivery. This will also make deliveries quicker, increasing the chance of on-time arrivals throughout the route.
Users can also look forward to some additional features that will be coming soon, such as the ability for drivers to mark the start and end of the route and track their breaks, in order to keep track of their working hours and provide even more detailed execution data, as well as role-based account access that can help share views, add more security, and make it easy to manage permission settings.
WorkWave, a division of IFS's Service Management business unit, provides comprehensive field service management solutions that connect every facet of a business through its unified, easy-to-use platforms. The company's suite of solutions allows field service professionals across industries to easily attribute and automate sales and marketing activities, improve back office efficiency and increase their visibility into field operations through its mobile solutions. WorkWave's platforms provide over 8,000 customers an unprecedented level of business insight and information, enabling them to increase efficiency, increase revenue and provide an exceptional customer experience.
IFS™ develops and delivers enterprise software for customers around the world who manufacture and distribute goods, maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with commitment to our customers, has made us a recognized leader and the most recommended supplier in our sector. Our team of 3,500 employees supports more than 10,000 customers worldwide from a network of local offices and through our growing ecosystem of partners. For more information, visit: www.IFSworld.com.