We use cookies to provide you with a better experience. By continuing to browse the site you are agreeing to our use of cookies in accordance with our Cookie Policy.
  • INDUSTRY PRESS ROOM
  • SUBMISSIONS
  • MEDIA FILE
  • Create Account
  • Sign In
  • Sign Out
  • My Account
Free Newsletters
  • MAGAZINE
    • Current Issue
    • Archives
    • Digital Edition
    • Subscribe
    • Newsletters
  • STRATEGY
  • GLOBAL
  • LOGISTICS
  • MANUFACTURING
  • PROCUREMENT
  • VIDEO
    • News & Exclusives
    • Viewer Contributed
    • CSCMP EDGE 2022 Startup Alley
    • Upload your video
  • PODCAST ETC
    • Podcast
    • White Papers
    • Webcasts
    • Events
    • Blogs
      • Reflections
      • SCQ Forum
    • Mobile Apps
  • MAGAZINE
    • Current Issue
    • Archives
    • Digital Edition
    • Subscribe
    • Newsletters
  • STRATEGY
  • GLOBAL
  • LOGISTICS
  • MANUFACTURING
  • PROCUREMENT
  • VIDEO
    • News & Exclusives
    • Viewer Contributed
    • CSCMP EDGE 2022 Startup Alley
    • Upload your video
  • PODCAST ETC
    • Podcast
    • White Papers
    • Webcasts
    • Events
    • Blogs
      • Reflections
      • SCQ Forum
    • Mobile Apps
Home » Home Delivery World: Last mile is the critical mile
Forward Thinking

Home Delivery World: Last mile is the critical mile

April 5, 2019
Victoria Kickham
No Comments

The last mile has become the critical mile in the retail logistics sector, and retailers must adjust their business models accordingly, Lior Sion, chief technology officer for delivery logistics platform Bringg, told attendees in a keynote address at this week's Home Delivery World conference in Philadelphia.

Sion's comments underscored the larger theme of the annual retail logistics industry event, which focuses on strategies for implementing, developing and improving last-mile delivery in an increasingly complex business landscape.

"We see the age of Amazon as an opportunity," added Bringg CEO Guy Bloch, referring to the online retailer's dominance in the delivery market and telling attendees they must "bring technology to fight technology."

Bringg is a delivery logistics technology platform that allows companies to manage all aspects of their delivery ecosystem, whether they use in-house fleets, third-party providers or a combination of both. Although focused on technology, Bringg's message at Home Delivery World was one of relationships: Retailers must shift their traditional transaction-focused business model to a model focused on the customer, Sion and Bloch explained, adding that good technology is simply a tool for achieving that goal.

In his talk, Sion cited seven steps to creating a successful e-commerce business:

  1. Give customers options—on everything from delivery schedules to fulfillment methods.
  2. Provide accurate estimated arrival times—and remember that consistency is key.
  3. Create a more efficient picking process.
  4. Leverage your store infrastructure.
  5. Optimize delivery efficiency.
  6. Give your customers a voice (and listen to it).
  7. Act on data-driven insights.

Home Delivery World took place April 3-5 at the Philadelphia Convention Center.

Logistics
    • Related Articles

      Contactless shopping, free returns, and a smooth delivery process rule the day this holiday season

      Convenience drives buying trends in an omnichannel world

      Texas storms battered on-time-delivery rates

    Victoria Kickham, an editor at large for Supply Chain Quarterly, started her career as a newspaper reporter in the Boston area before moving into B2B journalism. She has covered manufacturing, distribution and supply chain issues for a variety of publications in the industrial and electronics sectors, and now writes about everything from forklift batteries to omnichannel business trends for Supply Chain Quarterly's sister publication, DC Velocity.

    Recent Articles by Victoria Kickham

    Survey: Freight brokers unfazed by industry challenges

    Logistics economy slowed in July

    Report: Professional skills lag in post-Covid workplace

    You must login or register in order to post a comment.

    Report Abusive Comment

    Most Popular Articles

    • Wabash opens trailer manufacturing facility in Indiana

    • Six defining challenges of omnichannel fulfillment

    • Postal advocacy group says “excessive” July 9 stamp price hike will hurt consumers

    • California bill would require large corporations to disclose their greenhouse gas emissions

    • Panorays extends risk management throughout the digital supply chain

    Featured Video

    8757b894 244c 4429 b5d8 e6df7b479d82

    Penalties for Wood Packaging Material Violations

    Viewer Contributed
    Our Services Include: Customs Broker Denver Freight Forwarder Denver Global Logistics Denver Cargo Insurance Denver Customs Bond Denver Customs Clearance Denver Customs Duty Denver Isf Filing Denver More details: Phone : 281-445-9779 Email: info@gallaghertransport.com Website: gallaghertransport.com

    FEATURED WHITE PAPERS

    • Five questions to ask before electrifying your indoor forklift fleet

    • Operator assist system myths busted

    • Three layers of forklift safety: Promoting operating best practices

    • The Complete Guide to Automated Packaging

    View More

    Subscribe to Supply Chain Quarterly

    Get Your Subscription
    • SUBSCRIBE
    • E-NEWSLETTERS
    • ADVERTISING
    • CUSTOMER CARE
    • CONTACT
    • ABOUT
    • STAFF
    • PRIVACY POLICY

    Copyright ©2023. All Rights ReservedDesign, CMS, Hosting & Web Development :: ePublishing