We use cookies to provide you with a better experience. By continuing to browse the site you are agreeing to our use of cookies in accordance with our Cookie Policy.
  • ::COVID-19 COVERAGE::
  • INDUSTRY PRESS ROOM
  • SUBMISSIONS
  • MEDIA FILE
  • Create Account
  • Sign In
  • Sign Out
  • My Account
Free Newsletters
  • MAGAZINE
    • Current Issue
    • Archives
    • Digital Edition
    • Subscribe
    • Newsletters
  • STRATEGY
  • GLOBAL
  • LOGISTICS
  • MANUFACTURING
  • PROCUREMENT
  • VIDEO
    • News & Exclusives
    • Viewer Contributed
    • Upload your video
  • BLOGS & MORE
    • White Papers
    • Webcasts
    • Events
    • Blogs
      • SCQ Forum
      • Reflections
    • Mobile Apps
  • MAGAZINE
    • Current Issue
    • Archives
    • Digital Edition
    • Subscribe
    • Newsletters
  • STRATEGY
  • GLOBAL
  • LOGISTICS
  • MANUFACTURING
  • PROCUREMENT
  • VIDEO
    • News & Exclusives
    • Viewer Contributed
    • Upload your video
  • BLOGS & MORE
    • White Papers
    • Webcasts
    • Events
    • Blogs
      • SCQ Forum
      • Reflections
    • Mobile Apps
Home » Study: Canada lags global average on providing BOPIS services
Forward Thinking

Study: Canada lags global average on providing BOPIS services

January 30, 2019
Supply Chain Quarterly Staff
No Comments

E-commerce shoppers love curbside pickup for its convenience and transparency, but retailers in Canada are lagging behind other countries in providing the service, according to an industry survey released today.

Just 31 percent of Canadian retailers offer click and collect shopping, also known as buy-online-pickup-in-store (BOPIS), compared to 37.6 percent of global retailers, the survey says. That ranking puts the Canadian market in second to last place, behind only the U.S., for the amount of in-store pick up options, trailing the U.K., Australia, France, Germany and Austria.

@OrderDynamics Finds Only 31% of Canadian Retailers Offer Buy Online Pickup In-Store (BOPIS) https://t.co/FxxOfElSOC pic.twitter.com/J0H9x1zL9n

— OrderDynamics (@OrderDynamics) January 30, 2019

The numbers come from "Omni-2000 Research: Canada," a report produced by OrderDynamics Corp., a Richmond Hill, Ont.-based provider of cloud-based order management software that was acquired in 2018 by the supply chain management software firmTecsys Inc. for $13.4 million.

The survey studied Canadian BOPIS practices by collecting data from 281 retail chains in Canada with a minimum of 10 store locations apiece. Other key findings include: 

  • 82.9 percent offer some form of free shipping 
  • 34.5 percent of all retailers offer basic, active inventory visibility
  • 13.9 percent of all retailers provide free return deliveries
  • 74.7 percent of omni-channel retailers offer Buy Online Return In-Store (BORIS)
  • 71.2 percent of retailers have a mobile responsive site 
  • 19.5 percent of omni-channel retailers have an active shop on Instagram

"Canada has taken the steps to positively develop its omnichannel retail capabilities, but room for improvement still exists, especially when it comes to areas such as selling via social media," OrderDynamics President Nick McLean said in a release. "In order to live up to growing expectations, retailers will increasingly need to provide solutions in a world that continues to be altered by e-commerce."

Logistics Strategy Technology
  • Related Articles

    Study: e-commerce trends are shrinking average length of truck trips

    Study: Firms sharpen their focus on global supply chains

    Businesses still struggle to improve 3PL relationships despite increasing demand for outsourced services, study finds

Recent Articles by Supply Chain Quarterly Staff

CSCMP Awards season kicks off

Demand for robotic goods-to-person systems to quadruple through 2023

Report: Pandemic spurs evolution in logistics planning strategy

You must login or register in order to post a comment.

Report Abusive Comment

Most Popular Articles

  • The 3PL industry: time to reset

  • Supply chain resiliency starts with supplier mapping

  • Freight market growth expected to slow in 2021

  • Seizing the helm

  • Retailers designing stores to support inventory and logistics work, not just shopping

Featured Video

Be8de8b1 9bd3 48d6 9400 0bf476fd1f5d

Optimization Through Lean Management 

Viewer Contributed
Uncertain times can put a tremendous strain on your business’s people, processes and supply chains. However, operations can mitigate some of these factors by adopting lean management principles and instilling a culture of continuous improvement. Raymond Lean Management Manager of Solutions and Support Centers Keith...

FEATURED WHITE PAPERS

  • The Top Supply Chain Pains That You Should Address For a Healthier 2021

  • Research Report: New Rules for Supply Chain Insights, Collaboration and Overall Resiliency

  • Logistics 2030 – Navigating a Disruptive Decade (Year 2 Report)

View More

Subscribe to Supply Chain Quarterly

Get Your Subscription
  • SUBSCRIBE
  • E-NEWSLETTERS
  • ADVERTISING
  • CUSTOMER CARE
  • CONTACT
  • ABOUT
  • STAFF
  • PRIVACY POLICY

Copyright ©2021. All Rights ReservedDesign, CMS, Hosting & Web Development :: ePublishing