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From chaos to control

By PETER BOLSTORFF

In this real-life story, a consumer products company uses the SCOR model to improve its supply chain performance and change the way it approaches problem solving.

From the Quarter 02 2008 issue

"We are in chaos." That was how "Janet," the newly appointed divisional vice president of supply chain for one of my clients, described the business challenges facing her organization. Based on observations from her first four weeks on the job, she believed that her employer, a food manufacturer, was suffering as a result of several major problems affecting the North American division she headed. (At the company's request, we will not use its name or those of its executives in this article.)...

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