CSCMP's Supply Chain Quarterly
April 19, 2018
Forward Thinking

Zebra Technologies reveals insights from omnichannel study

Comment
In spite of growing complexity, more than half of companies are still using pen and paper to manage e-commerce deliveries.

Zebra Technologies recently set out to better understand how manufacturers, retailers, and logistics firms are preparing to meet the growing needs of today's on-demand economy—with an eye toward finding out how they feel about omnichannel logistics. The company revealed some of the findings during Modex 2018.

Highlights include:

  • Nearly 90 percent of respondents say e-commerce is driving the need for faster delivery, spiking concern and investment;
  • More than half (55 percent) say they use pen and paper to manage omnichannel logistics;
  • and 61 percent say automation is disrupting the industry.

When asked to characterize their omnichannel strategy, 58 percent say they have an omnichannel plan "in process," 39 percent say they are operating at an omnichannel level, and 3 percent say they have no omnichannel plans in place at all.

Zebra's Future of Fulfillment Vision Study was conducted among more than 2,700 professionals in transportation and logistics, retail, and manufacturing firms across the U.S., Canada, South America, Europe, and Asia.

Join the Discussion

After you comment, click Post. If you're not already logged in, you will be asked to log in or register.


Want more articles like this? Sign up for a free subscription to Supply Chain Executive Insight, a monthly e-newsletter that provides insights and commentary on supply chain trends and developments. Click here to subscribe.

We Want to Hear From You! We invite you to share your thoughts and opinions about this article by sending an e-mail to ?Subject=Letter to the Editor: Quarter : Zebra Technologies reveals insights from omnichannel study"> . We will publish selected readers' comments in future issues of CSCMP's Supply Chain Quarterly. Correspondence may be edited for clarity or for length.

Want more articles like this? Subscribe to CSCMP's Supply Chain Quarterly.